This Privacy Policy describes how Bratty Paws Dog Plex (located in Punta Gorda, FL) collects, uses, and protects your personal information when you use brattypaws.com and the Bratty Paws registration application.
Information We Collect
- Account information including your name, email address, phone number, and a hashed version of your password.
- Dog profiles including name, breed, and age.
- Transaction records such as your enrollment, booking, and reservation history.
- Payment records. Payment card details are handled entirely by Stripe and never touch our servers.
- Basic technical data such as IP address, browser/user agent, and timestamps when you submit forms on our platform.
How We Use Your Information
We use your information to operate our business and provide you with services. This includes managing class registrations, seminars, pool and dock diving bookings, RV park reservations, and memberships. We also use your information to send transactional messages (such as class reminders, cancellation notices, waitlist notifications, invoice reminders, and booking confirmations) and, only if you have explicitly opted in, occasional news about Bratty Paws programs.
Service Providers We Use
We partner with trusted third-party service providers to help run our application. They only receive the minimum data necessary to perform their specific function:
- Stripe (secure payment processing)
- Mailtrap (transactional email delivery)
- Mailchimp (email list management)
- OneSignal (push notification delivery)
- Twilio (text messaging delivery)
- Google reCAPTCHA (spam and bot protection)
- Floot (application hosting and infrastructure)
Text Messaging & Mobile Data
If you opt in to receive SMS messages from us via the Bratty Paws Dog Plex Account Alerts, we will send texts in accordance with These are account and service texts about the classes, bookings, and reservations you signed up for — not marketing.
Message types include: class reminders, skip-week / class cancellation notices, waitlist notifications, invoice and payment reminders, reservation and booking updates (pool, dock diving, RV park). Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
For more details on text messaging, please visit our Text Alerts page and our Terms & Conditions.
Your Choices
You have full control over your communication preferences. You can turn off SMS, email, and push notifications at any time by visiting My Account → Notifications when logged in. You can also unsubscribe from any marketing emails by clicking the link at the bottom of the email.
Opting out of text messages or promotional emails never affects your current or future enrollments, reservations, or bookings.
Data Retention & Security
We retain your information as long as your account is active or as needed to provide you services and maintain accurate financial ledgers. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Children's Privacy
Our services are not directed to children under the age of 13. Accounts must be created and held by adults. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Bratty Paws Dog Plex
Email: christucci@brattypaws.com
Phone: 941-833-3358
Contact Form